Our commitment at iHoldMusic.com is total customer satisfaction and our return policy is very simple:
30 Days Return Policy – if for any reason the product is not working to your satisfaction, simply contact us
to obtain RMA # to return it for a full refund provided that item is received back in original condition within 30 days.
All requests for RMA must be submitted timely so that it arrives back to us within 30 days of your receipt date. Full Refund is provided if item is received back in original condition with all parts, cables, AC adapter, manuals, USB, SD etc. The original shipping charges are not refundable (including orders with Free shipping) All returns must include a valid RMA #, returns with out RMA # will not be processed. Incomplete returns, non-original condition returns & refused delivery returns are subject to 25% re-stocking fee. Orders that are already shipped can not be canceled. Items received back broken or damaged are not refundable. Custom orders such as voice over and custom production files are not refundable.