FAQ

What is the difference between Call Handler Pro™  and  iGreet 2LPro /4LPro  products?   they all take the calls right?

Yes they can take the calls  answer them and keep them on hold and remind you every 30 seconds

Call Handler Pro is a cloud based product that features call queuing  service and is monthly, it answers all the rings but places the calls in a queue then delivers them orderly in the form of “1st come 1st serve basis” and may re-sort the calls as needed, it will announce the calls  one line at a time periodically.

 

for example say  lines 2 and 3 and 4 ring,  it will take them and  announces “caller waiting Line 2” once line 2 is answered  it will announce “caller waiting line 3”  now say line 1 rings it will take it but still announces “caller waiting line 3” once line 3 is answered  it will announce “caller waiting line 4”  and  finally after line 4 is picked up it will announce “caller waiting line 1”  so it does announce calls one at a time and does keep track of who has been holding longer 

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iGreet 2LPro  / iGreet 4LPro  products are not monthly and do not have call queuing service, these models answer all the rings then announce all the lines at once periodically

for example say lines 2 and 3 and 4 ring, it will take them and then announces “caller waiting on Lines 2, 3, 4” once line 2 is answered it will be announcing “caller waiting on Lines     3, 4”  if now line 1 rings it will take it and announces “caller waiting on Lines 1, 3, 4”  so it does not announce calls one at a time and does not keep track of who has been holding longer

 

 

How often do I get reminded about calls I need to take?

every 30 seconds

Can I change this period?

yes you change it in the range of every 10 seconds to every 2 minutes

Can I get a ring sound reminder instead of verbal reminder announcements?

Yes you can choose a ring pattern instead of verbal announcement

Can I change the verbal reminder announcement?

Yes you change it – female or male voice  or create your own custom one in any  language you may prefer

How does the reminders come to me?

they come from the device built-in speaker and can be heard easily and you can adjust the volume. If you have a larger area or loud workplace you may connect a multi media speaker to EXT jack on device for much louder volume.

At which ring does CHP or iGreet  answer the calls? can I change it?

default is 1 st ring but you can change it from 1 to 6 rings

Can I answer calls Live or do I have to wait for CHP or iGreet to take it ?

Yes you can answer the calls Live any time just select the line that ringed, the system detects this and will not take it or it releases it to you  even if it just took it

You can also set number of rings to say 4 and let the system take the calls only when you can not get to them live timely

does CHP and iGreet provide Music and messages on Hold functions if I place the calls on Hold my self  at any time ?

Yes, they provide this function on regular analog phones or PBX phones as well.

Can I create / customize my own custom greetings and on hold messages?

yes, you can just follow the instructions and use the provided tools and software.

Can I just order custom Greetings and custom messages for my business?

yes, from any source or from us

I have regular analog phones (standard non system 2 or 4 line telephones such as cordless base + extension phones etc. ) which device can I use?

if you do not need auto answer order iHold 2LP or iHold 4LP

if you do need auto answer function you need Call Handler Pro or iGreet products

if you have high rate of  inbound calls ( such as Restaurants,  Pizza, other food order taking, Animal Hospital, Travel Agencies, Auto dealership, Beauty Salons, or many other situations were callers frequently call) consider the Call Handler Pro product.

I have PBX Telephone system which device should I get ?

if you do not need auto answer order iHold P or iHold Plus

if you do need auto answer function consider Call Handler Pro or iGreet products

if you have higher rate of  inbound calls ( such as Restaurants,  Pizza or other food order taking, Animal Hospital, Travel Agencies, Beauty Salons, or many other situations were callers frequently call) consider the Call Handler Pro product.